Information that everyone can understand and use
Information only helps if people can actually access and understand it. We follow plain-English principles and design with WCAG 2.2 AA in mind, so people of all ages, abilities and circumstances can find, read and act on the support they need.
Last reviewed: August 2026 · Next review within 12 months
Our commitment
We write content in plain English, design with WCAG 2.2 AA in mind, and provide the tools people need to use it in the way that works for them. We aim to keep language at a reading age of around 9 where we can, while keeping it accurate and respectful.
Tools built into every page
Adjustable text size
Increase text size across the site from the accessibility control in the header.
High contrast mode
A high-contrast colour scheme for low-vision users.
Dark mode
Reduce glare with a comfortable dark theme.
Screen reader friendly
Semantic structure, alt text and ARIA labels throughout.
Keyboard navigation
Every key action reachable without a mouse, with visible focus.
Plain English
Short sentences, common words and clear headings.
Formats and ways to read
- Plain-English summaries and step-by-step guides for important topics.
- Easy Read and simplified explanations for safeguarding, privacy and key actions — available on request.
- Child-friendly explanations of rules, reporting and how to get help.
- Information available in alternative formats and large print on request.
- Where we use video or audio, we aim to provide captions or transcripts.
Other languages
Many resources are in English. We are working toward offering key safeguarding and safety information in more languages spoken across the UK. If you need information in another language or format, please contact us — we will do our best to help.
Key information resources
Safety Centre
Emergency contacts, reporting and safety information.
Safeguarding Policy
How we protect children and adults at risk.
Community Guidelines & Moderation
Rules and how moderation works.
Trust Centre
Privacy, governance and accountability.
Who We Serve
Audiences and their key needs.
Help Centre
Support and frequently asked questions.
Privacy Policy
How your data is handled.
Settings & Accessibility
Manage your accessibility, privacy and notification preferences.
Need a different format?
If you need information in Easy Read, large print, another language, audio or another format, tell us what would help.
Request a format