YoungMinds
We are leading the fight for a future where all young minds are supported and empowered, whatever the challenges.
About
YoungMinds is the UK's leading charity fighting for children and young people's mental health. We offer support to young people and parents, and campaign for better mental health support.
Services
Parents Helpline
Free, confidential support for parents and carers worried about a child or young person’s mental health.
Eligibility: Parents and carers of children under 25 in the UK.
How to access: Call 0808 802 5544 (Mon–Fri 9:30am–4pm) or use parents webchat.
0808 802 5544
Crisis Messenger
Free, 24/7 text support for young people experiencing a mental health crisis.
Eligibility: Young people in the UK in crisis.
How to access: Text YM to 85258, any time, free from all major networks.
Text YM to 85258
Accessibility
Text and webchat support for those who find phone calls difficult. Resources offered in plain language with Easy Read versions of key content.
Safeguarding
Crisis Messenger trained volunteers follow safeguarding protocols, with immediate escalation for life-threatening situations.
In an emergency always call 999. For safeguarding concerns, follow your local safeguarding procedures or the Together Minds UK Safeguarding Centre.
Key information
Website
https://youngminds.org.uk
hello@youngminds.org.uk
Phone
0808 802 5544
Address
Suzy Lamplugh Trust, Minster House, 27 Union Street, London SE1 1SG
Coverage area
National (UK)
Opening hours
Parents Helpline Mon–Fri 9:30am–4pm. Crisis Messenger 24/7.
Referral methods
Self-referral — call, text or use online resources. No professional referral needed.
Services overview
Parents Helpline, 24/7 Crisis Messenger (text YM to 85258), young people resources and a parents webchat.